Bob Ellis/staff photographer
Visitors are shown at the emergency room entrance to Cortland Regional Medical Center on Wednesday. The facility, operating under a fast-track system since July, has reduced patients’ waiting times to see a doctor and to be discharged, said Bonny Griffith, director of marketing and communications for CRMC.
CRMC emergency room using new system
Since the urgent care clinic closed at Cortland Regional Medical Center in August, shifting patients to its emergency room, the competing Convenient Care at Cortland clinic on Route 281 has seen a sharp increase in the number of patients.
Officials with Cortland Regional Medical Center and Cayuga Medical Center — which runs Convenient Care at Cortland — said they have procedures in place to handle the shifts in patient care, and patients do not have to wait longer for service at either the clinic or the hospital.
In August, CRMC closed its urgent care, which provided non-critical care to patients, and services originally handled by the urgent care now fall to the new emergency room system.
So far the system has been handling the influx well, according to hospital officials. A new system that ensures faster service and shorter wait times for patients, known as the fast-track triage system, was established July 1 and has helped CRMC handle the change.
This system has cut wait times about in half, for both the time it takes a patient to see a doctor and to be discharged, said Bonny Griffith, director of marketing and communications for CRMC.
Urgent care visits at CRMC totaled 11,008 in 2007, according to a spokesman for the hospital at the time. Cortland Regional Medical Center would not disclose more recent figures for patients treated by prompt care.
At Convenient Care at Cortland on Route 281, the absorption of additional patients has been going on for some time, an official said.