November 29, 2021

Coronavirus briefs 3/23

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Cortland Co. bus routes remain

First Transit has announced that in order to continue serving the Cortland County public amid the COVID-19 pandemic, it will operate its fixed routes (1-7) until further notice, according to Seven Valleys Health Coalition, which provides Mobility Management for Cortland County.

The decision came Friday, the day Gov. Andrew Cuomo ordered all non-essential workers to stay home.

“Transportation is considered an essential service, as it continues to get people to medical appointments, grocery stores, pharmacies and other locations meeting basic needs”, said Susan Williams, Seven Valleys Health Coalition assistant director and public information officer.

According to Williams, while Route 7 serves Cornell and Tompkins Cortland Community College, higher education institutions, which are no longer hosting on-campus classes, the bus company wants to continue operating the runs to show the public the company is still running and able to fulfill passenger demand.

For up to date information on any changes to Cortland Transit bus routes, keep checking Way2Go Cortland’s website at or contact 2-1-1.

“All transit related developments are being relayed to our Mobility Manager, Catherine Wilde, and will be posted on this site as we are informed,” Williams said. “The public can also find a direct link to the Way2Go website from . We have created a COVID-19 Updates page on the 2-1-1 Information and Referral website which is reviewed and modified by our 2-1-1 Project Coordinator, Samantha Metz, several times each day as we receive new information.”

The public can view these updates on the website or dial 2-1-1 from a 607 area code phone or 1-877-211-8667 from any phone to speak with a call center operator who will have access to this same information and can help individuals locate whatever services they may need. The phone service is also tracking the needs expressed by callers to assist Seven Valleys Health Coalition and other agencies working together with county officials to help meet changing demands.

Madison County reduces staff

WAMPSVILLE — Madison County has announced it is limiting staff due to coronavirus concerns.

Due to reduction in staff numbers and to promote public health and safety, the Madison County Clerk closed the Department of Motor Vehicles in Wampsville, beginning Tuesday. Residents can go to if they need to renew registration or conduct any other DMV business.

NBT Bank offers assistance

NORWICH — NBT Bank has announced steps to support businesses and individuals facing financial hardship due to the COVID-19 pandemic.

Effective immediately, the following assistance may be available to NBT Bank customers by contacting NBT’s dedicated COVID-19 Customer Relief Line at 1-888-235-2881.

  • Retail Banking, Personal Loans and Mortgages — NBT has temporarily increased daily limits for ATM withdrawals and mobile deposits; is temporarily waiving late fees; is temporarily waiving penalties for early CD withdrawals up to $20,000; and is offering certain payment deferrals on consumer loans.
  • Small Business Customers — NBT has temporarily increased daily limits on mobile deposits; is temporarily waiving late fees; is temporarily waiving penalties for early CD withdrawals up to $20,000; and has developed programs to provide relief through working capital lines of credit and payment deferrals.

In addition, NBT’s commercial banking relationship managers will assist customers under pressure due to the COVID-19 outbreak with working capital lines of credit and certain payment deferrals.

For more information, visit

Tompkins Trust offers breaks

In an effort to assist current customers with unexpected financial burdens faced during the coronavirus crisis, Tompkins Trust Co. has implemented a temporary loan assistance program for its customers.

The new Loan Assistance Program offers two-month loan payment deferment for various loan types, including consumer and commercial loans and mortgages.
Customers who would like to participate in the program will need to contact their banker via phone or email immediately, or reach out to Tompkins Customer Care Center at 1-888-273-3210 to review options that may be available to them. Visit the bank website,, for more information.

Bank creates distance shifts

ITHACA– In support of New York State’s efforts to slow the spread of the coronavirus, Tompkins Trust Company transitioned to serving customers by drive-up or appointment only Thursday. To make an appointment, customers may call their preferred branch or the Tompkins Customer Care Center at 1-888-273-3210.

Mobile and Online banking remain available 24/7 for many banking needs, including depositing checks, paying bills, and more. Other service options include:

  • Full service 24 hour ATMs
  • Night drop depositories (available at most branches)

For the most current information on the actions the Trust Company is taking, please visit their website: